FAQs
Products
What types of auto parts do you offer?
We offer a wide range of auto parts, including braking systems, engine components, suspension parts, filters, ignition systems, and more, widely used in vehicle maintenance, repair, and customization.
Which vehicle models are your parts compatible with?
Our parts cover many mainstream brands and models, with particular expertise in Audi and other German vehicles. To confirm compatibility, please provide the model, year, and VIN, and our team will match it precisely for you.
Do you offer OEM parts?
Our products are all manufactured to the same quality standard as OEM parts, and some have been upgraded beyond OEM quality. For example, our bushing products offer better materials and durability than OEM parts, delivering more reliable performance for our customers.
Do you sell used or salvage auto parts?
Yes, we offer used auto parts (salvage parts), all strictly inspected to ensure reliable performance. We also provide brand new and branded parts, so customers can choose according to their needs.
Quality & Authenticity
How do you ensure product quality?
We have a dedicated quality inspection team that strictly examines every batch of parts to ensure they meet standards. We firmly refuse to sell counterfeit products, and all parts are sourced through legitimate channels.
Do you provide a quality guarantee?
Yes. We provide quality guarantee of 1 year default. If you find any quality issue after receiving the products, please contact our after-sales team promptly, and we will handle it properly for you.
How can I verify that your parts are genuine?
All genuine parts come with packaging, labels, or anti-counterfeit information from legitimate channels. If you have any doubts, provide the part number and our team will help you verify it.
Quotation & Ordering
How can I get a quotation?
You can submit an inquiry via our website form, email, or online chat. Please provide the VIN or part No. Our dedicated quotation team provides one-on-one service and will respond as soon as possible.
What is your minimum order quantity (MOQ)?
The MOQ varies by product. Some products support small-batch orders. Please consult our sales team, and we will offer a flexible solution based on your needs.
How long does it take to receive a quotation?
Generally, we respond within 24 hours after receiving complete inquiry information. Complex orders may take slightly longer, and we will keep you informed.
Payment & Shipping
What payment methods do you accept?
We accept common international trade payment methods such as T/T, Alibaba trade assurance order payment. Specific terms can be negotiated with our sales team.
Which countries do you ship to?
Our products have been exported to more than 20 countries across Europe, North America, Southeast Asia, and the Middle East. If your region is not listed, please contact us to confirm logistics arrangements.
What is the delivery lead time?
In-stock products are usually shipped within 3–7 working days after payment. For customized or special orders, please confirm the lead time with our sales team.
Technical & After-Sales
Do you provide technical support?
Yes. We provide technical support to customers and partners, including product selection, compatibility confirmation, and installation advice.
What if the part does not fit?
Please confirm compatibility as soon as possible after receiving the product. If the misfit is due to our error, please provide vehicle information and photos, and we will assist with return, exchange, or a solution.
How are after-sales issues handled?
For any after-sales issue, please contact our after-sales team via our website, email, or phone. We take every issue seriously and will respond quickly and resolve it properly.
Company & Trust
How long has your company been established?
Hangzhou Aosheng Auto Parts Co., Ltd. was founded in Hangzhou, Zhejiang Province, and has specialized in the auto parts business for 23 years.
What is the size of your team?
We have a professional team of more than 50 staff and operate an 800-square-meter workshop.
Why choose us?
23 years of industry experience, genuine product guarantee, Audi 4S dealership parts channels, German brand agency, one-on-one quotation service, and comprehensive partner support — we deliver not only parts, but also long-term, win-win partnerships.